The Chappell Way (B): A Case Study in Team Building and Group Dynamics

            
 
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Case Details:

Case Code : HROB098
Case Length : 25 Pages
Period : 2006-2007
Pub Date : 2007
Teaching Note :Not Available
Organization : Not Applicable
Industry : Sports and Entertainment Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Chappell's Unfullfilled Sojourn Contd...

In addition, his alleged clandestine leaks to the media about individual team members had also undermined team spirit, they said. By and large, Chappell's critics felt that he lacked the people skills and human touch that were so necessary for a coach to succeed. There was also a feeling that Chappell was much too interested in preserving his own power equation in the team. Former Indian captain and coach Ajit Wadekar, said, "He (a coach) should command respect and not demand it." However, there were many others who were of the opinion that Chappell could not be totally blamed for the debacle. They felt that Chappell had tried to do the right things but had become a victim of a system that was plagued by star culture rather than team culture.

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

They felt that Chappell's process was right but it had not been implemented properly. S Dinakar, Sportstar, said, "Greg Chappell was an honest straight-talking coach who wanted to make a difference to Indian cricket. He was unfazed by the challenges, but was up against massive roadblocks in a system built around "star culture"." The role of the captain, who did not pull his weight, and the senior team members, who were more interested in preserving their power and position in the team, was also criticized. The BCCI also drew a lot of flak as it was accused of being busy filling its coffers while doing nothing for the development of the Indian cricket.

India's debacle and the controversies during Chappell's era also kicked off a debate on the merits and demerits of a foreign coach vis-à-vis an Indian one. While some believed that cultural differences posed a major problem for a foreign coach, others felt that foreign coaches were technologically better equipped and free from regional bias. Some experts felt that nationality should not be the criterion for choosing a coach as a good coach would adjust to the culture of the players and get the most out of them. However, some felt that it would be self-defeating to get a foreign coach and expect him to adjust to the Indian culture and the Indian way, as the very reason for hiring him would have been to bring about a radical change in the Indian team. Some experts also pointed out that great players seldom went on to become good coaches.

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